How can I report a false positive detection?

To report a false positive from this site
Navigate to https://www.reasoncoresecurity.com/falsepositive.aspx and enter all the required information. If you are reporting directly from the site, you will need to know the exact file hash (SHA-1) of the file you would like to report as being not malicious.


To report a false positive from the software
Reporting a false positive directly from Reason Core Security is very simple. Follow these steps to report a false positive detection:
  1. In the remove threats screen/programs, choose Report false positive link for the relevant threat/program.
  2. In the notification, in order to report a false positive, press the Yes button.
  3. You will be transferred to the report false positive submission report in the Reason Core Security website.
  4. Fill out the short report (your file will already be uploaded) and send it to us, we will take care of the rest.

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