Report a False Positive Detection

Use this page to tell us about a situation where you believe that Reason Core Security is incorrectly reporting a clean or good file as being a malicious in some way or incorrectly flagging a file from one of the anti-virus engines we use. This is sometimes called a False Positive. Your submission will help us get your report to the correct internal team to quickly review your report.

To report a false positive, please complete the form below. Upon submission you will receive a receipt via email with further details on the process. In the event the detection is determined to be invalid, we will adjust the detection and provide details on when updated detections will be available. Please include as much information as possible in the "Details about the problem" field. This will help us determine the safety of the file a lot faster.

All fields are required below so we can quickly support any false positive issues.

Your details

This information is required so we can contact you if we have additional questions.
Name (person to contact): 
Email address: 

File details

SHA-1 hash of file: 
Details about the problem: